Job Title: Senior Executive, Enterprise & Ecosystem (Customer Service)
About the Role Join a dynamic team of officers that helps the IPOS Group understand and engage its customers and stakeholders in a timely and pro‑active manner. The Enterprise & Ecosystem Department (E&E) does this through various platforms, programmes, and activities for the innovation community.
Key Responsibilities - Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group;
- Review customer service processes to ensure they meet evolving needs;
- Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction;
- Develop and administer enterprise assistance programmes;
- Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed a...