Provide superior customer service to walk‑in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results.
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross‑selling of PL, Credit Cards, Portfolio Sales and ASBF Funding, and any other product as deemed fit for Branch Ops.
Learn and use i‑Pads or other devices (if applicable to branch) for customer service and cross‑selling.
Assist in calling up customers for service or sales interactions.
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable.
Accept and process transactions (deposits, withdrawals, remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.