Job ID: 9996

Job Function: Administration

Institution: National University Polyclinics

You will be responsible for the following:

• Manage patient feedback and all related matters, including investigations, service recovery with the feedback providers, follow-up with staff to address the issues raised, crafting of replies and related data entry for reporting.
• Contact patients to seek feedback for service improvement and service recovery, and to work closely with staff to follow up and address the feedback issues through the conduct of Patient Focus Group sessions.
• Assist with other patient relations functions such as the preparation of reports and analysis, including the monthly reports (Compliments/Feedback), and sharing relevant information with senior management and other departments as required.
• Serve as a resource-person and maintain posit...