Responsibilities:

Engineering & Operations Leadership

• Lead and manage Modern Work engineering and operations teams, including endpoint engineers, L2/L3 support, and automation specialists

• Define team ownership models, SLAs, escalation paths, and operational metrics

• Mentor and develop senior engineers, technical leads, and platform owners

• Drive a culture of engineering excellence, reliability, and continuous improvement

Modern Work Platform Strategy & Governance

• Own the end-to-end Modern Work endpoint strategy, covering:

  • Windows (primary focus)

  • macOS

  • Mobile platforms (as applicable)

• Define and govern architecture standards, design patterns, and technical guardrails

• Lead the transition from legac...