Job Description

This role is primarily remote with occasional travel into our Rugby offices.

Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures, Priorities, diagnoses incidents and advises relevant persons/customers of actions taken.

Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.

Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners to minimise probability of recurrence.

Investigates problems in systems, processes and services. Assists with the implementation...