Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally‑led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning. Introduction The Senior Support Engineer plays a pivotal role in ensuring the successful support, optimisation, and secure operation of customised telecommunications solutions for enterprise clients. This role involves advanced troubleshooting, proactive system monitoring, incident and problem management, and direct client engagement. The ideal candidate is a technically proficient, customer‑focused professional capable of owning complex issues, mentoring junior engineers, and acting as a bridge between customers, support, and development teams. Exposure to AI‑driven diagnostics and system ownership responsibilities are k...