Norfolk, VA, USA | Full Time

Senior Desktop Support Specialist

Norfolk, VA

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.
POSITION OVERVIEW
We are seeking a Senior Desktop Support Specialist to serve as front-line IT support for NATO operations on-site in Norfolk, VA. You will be the first point of contact when users need help - resolving issues on the first call where you can, fulfilling service requests, and escalating the tougher problems to higher-tier support. The role is hands-on day to day: setting up and maintaining workstations, laptops, printers, and other end-user equi...