4-7 years of experience in Desktop Support Engineer.
4-7 years of experience in Desktop Management - Infrastructure Services (IS)
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, e...