A highly skilled specialist responsible for executing and guiding complex customer and operational activities within a mission‑critical data center environment. The Senior Customer Operations Engineer applies deep technical expertise and seasoned judgment to resolve escalations, support advanced installations, and uphold high service and safety standards. The role operates with a high degree of independence within standard operating procedures and actively supports the team through technical leadership, quality assurance, and continuous improvement.

• Reviews work orders in the queue and executes complex service requests requiring deep knowledge of standard operating procedures and strict adherence to commitment times.
• Reviews expedited requests and handles them directly or redirects to appropriate team members based on urgency and complexity.
• Collaborates with cross‑functional...