ELCA in Pully, Switzerland is seeking an experienced Senior Expert to lead complex CX transformation initiatives and serve as a Trusted Advisor to clients. The role involves overseeing the implementation of Microsoft Dynamics 365 Contact Center and ensuring alignment between business objectives and technology solutions.

Ideal candidates have over ten years of CX consulting experience and a strong background in managing Contact Center projects in regulated environments.

The position offers a hybrid work model, professional growth, and a comprehensive benefits package.