**POSITION SUMMARY:** The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the escalation point of contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs promptly and professionally.

**PRINCIPAL RESPONSIBILITIES:**

+ Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
+ Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction.
+ Establishes effective communication pathways to handle customer inquiries.
+ Collaborates with appropriate teams to ensure swift resolution of customer concerns.
+ Coordinate office services, such as data entry, clerical work, reco...