Senior Customer Success Operations Manager - AI & Adoption (Hybrid - San Diego, CA)

We are seeking a Senior Customer Success Operations Manager for a global B2B high-tech company. In this role, you will partner with Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios. You will leverage AI-powered analytics and predictive modeling to identify at-risk customers and proactively drive intervention strategies to improve health scores.

This is a 9-month contract (extensions possible), 40 hours per week, hybrid role, 2-3 days a week at the client’s office in San Diego, CA.

This is a W2 role as a Stage 4 Solutions employee, with health benefits and 401K offered.

Responsibilities:

Adoption Strategy & Execution