Description

Senior Customer Success Manager

Location United Kingdom
Location: This role is open only to candidates residing in England or Scotland due to operational constraints.

About the Role

Our Customer Success Management team ensures that customers realize maximum value throughout their Blackboard journey.

The role of the Senior Customer Success Manager (Sr CSM) is to lead strategic engagement with customers to understand their goals, drive product adoption, influence long-term outcomes, and identify growth opportunities. The Sr CSM operates as a trusted advisor to senior stakeholders and ensures strong alignment between customer objectives and Blackboard’s capabilities.

This role works collaboratively across Blackboard teams to deliver a seamless customer experience while supporting strategic initiatives that contribute to retention, expansion, and long-term partnership success.

The ideal...