What you’ll need to succeed as a Senior Customer Representative at XPO
Minimum qualifications:
2 years of experience in customer serviceExperience with Microsoft Office products such as Word, Excel and Outlook Preferred qualifications:
1 year of transportation industry experienceAvailable to work a variety of shifts, Monday through Friday between 6 am-6 pmKnowledge of and familiarity with commonly used concepts, practices, and procedures related to customer carePleasant and professional communication skills and phone etiquetteAble to identify and implement continuous improvement opportunitiesCapable of taking on the challenges of providing excellent customer careExcellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups) Familiarity with CRM technology, such as Salesforce About the Senior Customer Repr...