Senior Customer Service Representative – Al-Futtaim Group Real Estate, Dubai, UAE

Country: UAE, City: Dubai, Industry: Real Estate, Function: Customer Support, Salary: AED (market estimated), Gender: Any, Candidate Nationality: Any, Job Type: Full-time

Key Responsibilities

• Greet customers professionally and maintain a welcoming front‑office environment
• Handle inquiries, complaints, requests, and resolve issues promptly
• Upsell insurance, upgrades, GPS, fuel plans, and other add-ons to increase revenue
• Promote loyalty programs and brand campaigns
• Process rental check‑ins, check‑outs, and returns accurately
• Verify customer credentials and ensure compliance with rental policies
• Inspect vehicles with customers for damage, cleanliness, and fuel levels
• Generate accurate invoices and maintain records in the rental management system
• Monitor reservations, no‑shows, late returns, and follow...