Senior Customer Service Officer

Company

KAFFE GLOBAL PTE. LTD.

Location

singapore, singapore

Type

Full-time

            Responsibilities  Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience 
Train and upskill new and existing team members of the team, and provide actionable feedback 
Work closely with the senior management team to design & curate procedures for the best user experience. 
Attend and welcome visitors and customers by providing satisfactory customers service 
Maintain customer records and monitor their appointment 
To professionally and satisfactorily resolve customer complaints pertaining to products and services 
To Implement & improve customer retention practices 
To encourage a positive and cozy environment for the customers 
Assist in other area, if needed from time to time 
 Qualifications & Requirements  Customer service enthusiast 
Prior experience in the customer service field 
Profes...
        

🍁 SearchCanadaJobs.com

Senior Customer Service Officer

🍁 Ready to Apply?