Responsibilities Act as the primary point of contact for senior customer representatives on quality-related matters. Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics. Manage high-priority customer complaints and escalations, ensuring timely and effective resolution. Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues. Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8 D, 5-Why, and Six Sigma tools. Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams. Oversee the quality performance of products and ensure compliance with customer requirements and internal standards. Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data. Lead cross-functional projects aimed at enhancing product quality, pro...