Introduction

As a Customer Journey Designer in our Customer Success team, you will be responsible for translating journey strategy into tangible, high-quality customer touchpoints. Reporting to the Customer Journey Leader, you will design and execute the content, automation workflows, and engagement programs that move customers from onboarding through adoption, retention, and growth, across Enterprise, Mid-Market, and Digital segments. You will combine a customer-first mindset with strong operational and analytical skills, using AI and automation to deliver proactive, personalized engagement at scale. 

Job Responsibilities