Elevate client relations as a Senior Customer Engagement Specialist at Forward Financing. Drive metrics-based engagement and conversion, all while working remotely.
As a Senior Customer Engagement Specialist, you will focus on winning back clients with paid-in-full balances and turning them into new funding opportunities through strategic outreach. You'll manage high-volume calls within a fast-paced, auto-dialer environment and collaborate with internal teams to enhance overall funding accuracy and timeliness. Your consultancy skills will shine as you mentor junior representatives and evaluate performance metrics.
Key Responsibilities:
• Consult with business owners on renewal options
• Master high-volume auto-dialer systems
• Utilize Salesforce for accurate funnel management
• Collaborate with various teams for seamless funding
• Mentor junior team members in daily tasks
Requirements:
• 2+ years in high-volume sales environment
• Proven track record in CR...