Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over years.

About the Role

This role is focused on improving the customer experience by coordinating and managing escalated customer requests, complaints and feedback across Melbourne Water. As the Senior Customer Complaints Coordinator, you’ll act as a central point of coordination, working closely with customers, internal teams and senior stakeholders to ensure complaints are properly recorded, tracked, resolved and responded to in a timely and p...