As a Senior Customer Care Coordinator, you play a key role in delivering a high standard of customer service and operational support. You act as a subject‑matter expert within the team, handling complex customer requests and supporting colleagues with your advanced system knowledge. You contribute to a smooth customer journey by resolving issues efficiently, ensuring accuracy in bookings and ticketing, and maintaining strong communication across all channels.

In This Role You Will Be Responsible For

• Ensuring excellent customer service across all communication channels by providing accurate information and booking assistance.
• Handling complex customer inquiries that require advanced Amadeus knowledge and experience.
• Supporting and guiding new users in Amadeus systems.
• Making outbound calls to customers when required.
• Contacting customers in cases of irregular operations.
• Performing administrative tasks to su...