About the Role

We’re seeking a Credit Controller with experience in customer experience (CX) or dispute resolution, someone who can skilfully manage accounts while fostering positive client relationships and resolving issues efficiently.

Day-to-day Responsibilities

• Prepare timely reports to assist with debtor functions and cash management.
• Process and review daily cash receipts, ensuring all receipts have been allocated and tracking and resolving unallocated receipts.
• Establish an action plan to resolve older credit amounts.
• Regularly meet and negotiate terms with third party debt collection agencies.
• Prepare statement of claims for liquidators.
• Keep comprehensive notes for aged invoice collection actions.
• Review processes and procedures to reduce debtor days.
• Prepare journal entries, credit notes and assist with month end.
• Assist broader accounts team.