Senior Contact Center Solutions Architect (NICE CXone)

Johannesburg, South Africa | Posted on 24/03/2026

We are seeking a highly skilled Senior Contact Center Solutions Architect with deep expertise in cloud-based contact center technologies , particularly NICE CXone . This role is ideal for a professional who thrives in designing, implementing, and transforming complex customer engagement environments.

You will play a pivotal role in contact center migrations, solution design, and multi-channel integrations , enabling seamless customer experiences across voice and digital platforms.

Key Responsibilities

• Design and implement end-to-end Contact Center solutions leveraging NICE CXone and other CCaaS platforms
• Lead contact center migration initiatives , ensuring minimal disruption and optimal performance
• Conduct requirements gathering, analysis, and solution d...