The Customer Care & Experience team at AMGEN is focused on transforming how our global workforce connects and communicates. We drive adoption and maximize the value of End User Technologies across collaboration, voice, and AI‑powered platforms. We are seeking a Senior Contact Center & AI Architect to help shape the future of live communications at scale. In this role, you will lead the design and evolution of contact center voice and conversational AI solutions, translating business needs into secure, scalable architectures and driving delivery from concept through deployment.