We are looking for an experienced ServiceNow HR Business Analyst to join our growing Employee Experience and HR practice. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.
You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.
This is not a hands‑on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes.