Senior Consultant – ServiceNow & Transformation

Location: London (Hybrid)

Employment Type: Full-time

Overview

We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation.

Key Responsibilities

• Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement.
• Translate business needs into ServiceNow solution designs, user stories, and delivery plans.
• Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines.
• Collaborate wi...