A leading global consultancy firm in Central Luzon seeks an experienced Operations Manager to lead Collections teams in a Contact Centre environment. The candidate must have over 10 years of experience in managing teams and must have served as a Delivery Manager within Collections. Responsibilities include ensuring SLAs are met, monitoring performance, and facilitating staff management. The role requires strong leadership, excellent communication skills, and proficiency in Microsoft Excel. This position is 100% work from office only.
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