Responsibilities

• Processing new marine claims in accordance with Claims Best Practice/SOP and Letter of Authority.
  • Issue acknowledgement to insured, intermediaries, and marketers.
  • Appoint marine surveyors and adjusters as needed.
  • Ensure prompt and accurate claim registration within 5 working days.
  • Ensure claims file creation in Workview.
  • Set reserves in PolisyAsia and Meridian.
  • File all correspondence and documents.
  • Follow up for initial reports from marine surveyor, adjuster or expert.
  • Manage CABFAC/CABCO recoveries for outward placements.
  • Ensure timely issuance of PLAs, RLAs, and SLAs to all following insurers and treaty reinsurers.
• Monitoring the progress of claims.
  • Follow up with marine surveyors, adjusters, and experts for claim status and reserve updates.
  • Follow up for preliminary, status, and final reports.
  • Remind ins...