KEY RESPONSIBILITIES

• Analyze and develop weekly scheduling recommendations to ensure optimal staffing levels.
• Utilize trends and reports to accurately forecast staffing requirements.
• Assume and perform various duties and responsibilities essential to the position's success.
• Produce and process schedules and reports promptly as requested by clients.
• Work closely with the operations team to analyze and enhance delivery processes.

QUALIFICATIONS

• Must have 3-5 years of experience in Workforce Management and at least 2-3 years in Capacity Planning.
• Background in Outbound and NonLive Planning is an advantage.
• Attention to detail and a commitment to maintaining a high level of accuracy.
• Ability to prioritize workload, meet deadlines, and manage multiple tasks effectively.
• Working experience creating MS Excel reports and templates.
• Strong organ...