Acts as a bridge between the business problems and the technology solutions.
Analyzes, transforms and ultimately resolves the business problems with the help of technology.
Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
Delivers business projects in line with sponsor requirements and enterprise architecture.
Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
Assists with the resolution of issues pertaining to the service.
Adheres to and follows the relevant development an...