To work with business users to understand their business problems and translate that knowledge into a technical solution;
Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users;
Demonstrated fluency in business processes and process differentiation;
Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process;
Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests;
Prepare training and user manual;
Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary;
Conduct post-implementation review with internal and external parties to identify areas of improveme...