Work with business stakeholders to gather, analyze and document business requirements.
Translate business needs into functional specifications, user stories, process flows and acceptance criteria.
Act as a domain expert for insurance processes such as policy administration, underwriting, claims, billing, renewals, endorsements and customer servicing.
Analyze insurance data to identify trends, gaps, risks and improvement opportunities.
Use SQL to query databases, validate data, perform impact analysis and support reporting requirements.
Collaborate with data analysts, developers, testers, architects and product teams to ensure successful delivery.
Support requirement walkthroughs, sprint planning, backlog grooming, UAT and production validation.
Create business process maps, data flow diagrams, BRDs, FRDs and other project documentation.