Business Analysis & Requirements Definition

• Elicit, analyse, and document business requirements based on real-world observations and stakeholder engagement.


• Translate operational insights into clear, structured functional and non-functional requirements.


• Define user stories, acceptance criteria, and process flows to support development teams.


• Act as a bridge between business stakeholders, product, and technology teams.

Customer Journey & Process Analysis

• Visit merchant locations to observe customer application processes in real environments.


• Identify inefficiencies, usability issues, and friction points in the application journey.


• Analyse behavioural patterns and process ga...