Trident Consulting is seeking a Senior AWS Connect Solutions Architect & Lead for one of our clients in Remote A global leader in business and technology services.


Role: Senior AWS Connect Solutions Architect & Lead

Location: Remote

Duration: Contract

Rate: $ - /hour



Experience: – Years' experience in Amazon Connect CX Transformation.



Role Objective:

We are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ Live Person to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.



Key Responsibilities:

Architectural Leadership: Design and document the...