Job Description
Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them Identify and address issues related to product performance or gameplay through tracking in-game product related metrics Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams Partner with global teams to ensure timely and efficient execution of patch updates and new feature rollouts Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations Job Requirements Bachelor’s Degree or higher in a...