Senior/ Assistant Manager, Service and Operations (Transformation & Data Strategy) Job ID: 9971
Job Function: Administration
Institution: National University Polyclinics
Responsibilities You will be responsible for the following:
- Coordinate and implement service transformation initiatives and programmes across clinics and care settings.
- Work with clinics, internal stakeholders, and community partners to support programme rollout, coordination, and engagement.
- Develop and operationalise workflows, SOPs, and service models to support effective implementation and adoption.
- Develop and maintain dashboards and reports to monitor clinic performance and key performance indicators.
- Perform data extraction, validation, and analysis to ensure accuracy and reliability of reporting outputs.
- Translate business requirements into clear data definitions, metrics, and reporting solutions.