We are seeking an experienced Application Support Engineer with strong expertise in retail banking systems, card platforms (credit/debit), and solid technical skills in Java and SQL. The candidate will be responsible for supporting critical banking applications, ensuring system stability, and providing timely resolution to production issues.
Key Responsibilities:
Provide L2/L3 production support for retail banking and card-related applicationsMonitor application health, troubleshoot issues, and ensure high availabilityInvestigate and resolve incidents related to credit/debit card processing systemsPerform root cause analysis (RCA) and implement preventive measuresWork closely with development, QA, and business teams to resolve defects and improve system performanceExecute and validate SQL queries, data fixes, and backend t...