Responsibilities: Provide
Level 1 & Level 2 application support
for enterprise systems Monitor and ensure
daily application health checks
before business hours Analyse and resolve
incidents, problems, and service requests Log and document support activities using
JIRA or ticketing tools Communicate with end users via
phone, email, and chat Collaborate with
project, infrastructure, and production teams
to resolve issues Track and report
escalated incidents (weekly / ad-hoc reporting) Support and guide
junior team members
on operational best practices Ensure compliance with
ITIL processes and support standards
Requirements: Bachelors Degree in
Computer Science or related discipline Minimum
6 years of experience
in
application support, production support, or development Strong
analytical, troubleshooting, and problem-solving skills Good
communication skills
, with ability to translate technical issues to non-technical users Ex...