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Senior Analyst Genesys & Intradiem Integration and Support

Company

Axelon Services Corporation

Location

Charlotte, North Carolina, United States

Type

Full-time


Summary:

  • We are seeking a highly skilled and motivated Senior Analyst to lead the delivery and ongoing support of our Genesys and Intradiem integration in 2026.



Responsibilities:

  • Partner with cross-functional teams to maintain clear communication and alignment across technical and non-technical audiences throughout the project lifecycle.

  • Design and deliver Solution Design and Architectural Design documents that translate complex business requirements into scalable, well-structured artifacts.

  • Coordinate with Vendors, Architecture, Security, and internal stakeholders to drive solution reviews and secure necessary approvals.

  • Plan and facilitate Knowledge Transfer sessions to ensure Production Support teams are fully prepared.

  • Support Production Deployments with two weeks of dedicated Hypercare to guarantee a smooth transition to s...

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