We are seeking a highly skilled and motivated Senior Analyst to lead the delivery and ongoing support of our Genesys and Intradiem integration in 2026.
Responsibilities:
Partner with cross-functional teams to maintain clear communication and alignment across technical and non-technical audiences throughout the project lifecycle.
Design and deliver Solution Design and Architectural Design documents that translate complex business requirements into scalable, well-structured artifacts.
Coordinate with Vendors, Architecture, Security, and internal stakeholders to drive solution reviews and secure necessary approvals.
Plan and facilitate Knowledge Transfer sessions to ensure Production Support teams are fully prepared.
Support Production Deployments with two weeks of dedicated Hypercare to guarantee a smooth transition to s...