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Senior Analyst, Customer Relationship Management (CRM)

Company

Walgreens

Location

Deerfield, Illinois

Type

Full-time

Job Description

Job Summary:

Supports retail customer & pharmacy patient engagement and retention initiatives across email, mobile push, SMS, and other owned marketing channels. This role focuses on campaign execution support, campaign analysis, and optimization through A/B testing to improve channel engagement, audience retention, and business outcomes.

The ideal candidate combines a strong understanding of campaign operations and workflows, with attention to detail and analytical skills. This role partners closely with CRM Operations, Insights & Analytics, Creative, Legal, and Brand Marketing teams to translate business objectives into actionable campaign requirements and measurable test-and-learn programs.


 
Job Responsibilities:
  • Performs, develops and implements operational activities that impact important components / processes of the specified Customer Loyalty & Insights work function, and may include responsibilities in t...
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