Working closely with the Chief Customer Officer, the Senior CCO Advisor provides high-level strategic advice, leads complex and sensitive initiatives, and coordinates cross-organisational activity to ensure effective delivery of AFCA's Customer Experience and Operations Group. This is a trusted, close-to-the-executive role for someone who can move seamlessly between strategic thinking and hands-on delivery, exercising independent judgement on issues that matter.

What you'll do

• Serve as principal advisor to the Chief Customer Officer, exercising independent judgement on complex, sensitive and high-risk issues
• Act as a strategic proxy for the CCO — authoring executive communications, preparing them for high-stakes engagements, and representing their position where direct attendance isn't possible
• Lead the strategic uplift agenda for the Customer Experience & Operations Group, embedding gove...