Your New OrganisationThis regulatory organisation manages cases relating to concerns and complaints. Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.
Your new role

Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication
Organise and facilitate provisional enquiry meetings with complainants
Analyse and summarise complex case information accurately and effectively
Manage a caseload of liaison work, working collaboratively with colleagues across the organisation
Arrange, facilitate, and transcribe telephone complaints where required
Provide clear explanations of processes and decisions to stakeholders during and after case closure
Apply safeguarding policies to protect vulnerable individualsWhat you'll need to succeed

Proven experience handling complaints and providing advice via phone, email, and w...