Senior Account Manager (Medical Virtual Assistant)

Job Summary

We are seeking an experienced Senior Account Manager (AM) to lead, coach, and develop a team of Account Managers supporting Medical Virtual Assistants (MVAs). This role is responsible for driving team performance, ensuring operational excellence, improving client satisfaction, and overseeing onboarding, training, quality assurance, and performance management. The ideal candidate is a strong people leader with extensive Medical Virtual Assistant experience and a proven background in remote staffing operations.

Important: We are strictly accepting candidates with 1–2 years of experience working in a remote staffing or outsourcing agency. This is a non-negotiable requirement.

KEY RESPONSIBILITIES

Leadership & Team Management