This is a 3-month contract role with a local authority, focused on managing and resolving complaints, mediation cases, and tribunal matters. The position is crucial for ensuring fair, timely, and person-centred dispute resolution, aligning with organisational policies, statutory requirements, and best practices. The role aims to minimise risk to the organisation while maintaining high standards of service delivery.
Responsibilities
Manage a caseload of complaints, mediation cases, and tribunal applications, ensuring timely and effective resolution.
Investigate complaints thoroughly, gather evidence, analyse information, and prepare clear reports and recommendations.
Act as a key point of contact for complainants, service users, and representatives, e...