Responsibilities: Customer Support & Issue Resolution Provide on-site and remote technical support to customers Troubleshoot equipment, application, and process-related issues Project Management & Coordination Coordinate project activities between customers and internal teams (R&D, Production, Sales) Support project timelines, deliverables, and milestones Technical Training & Enablement Conduct technical training sessions for customers and internal stakeholders Prepare training materials, user manuals, and application guides Market Research & Feedback Gather customer feedback on product performance and requirements Provide insights to internal teams for product improvement and development Monitor industry trends and competitor activities Customer-Side Sample Testing Support and conduct sample testing at customer sites Analyze test results and provide technical recommendations New Equipment Validation & Management Perform installation, setup, and validation of new equipment Ensure compl...