Transform customer interactions as a Self-Service & Automation Specialist at Top Hat. Utilize AI and CRM systems to streamline support and improve self-service options for users.

In this unique role, you will seamlessly merge technical support with automation strategies, ensuring customers access solutions quickly and efficiently. Drawing on your 1-2 years of experience in support environments, you’ll innovate workflows, resolve escalations, and enhance training for technical teams, all within a remote-first culture.

Key Responsibilities: • Experiment with AI workflows to solve customer challenges • Identify Salesforce workflow enhancements for speed • Manage technical escalations and update related systems • Develop training content for offshore technical staff • Lead knowledge management initiatives for enhanced discovery

Requirements: • 1-2 years of experience in technical support • Familiarity with Salesforce backend navigation • Ability to rewrite comple...