Serve as initial point of contact for all issues related to security tools across engineering and other technologies.
Perform real-time monitoring of availability and operations of security tools and technology.
Review and understand technical and operational documentation.
Review and approve firewall requests.
Track operational aspects of security monitoring equipment and software, scheduled tasks, reporting, alerting, and other key aspects of security tools' health.
Report observed issues or outages using the standard ticketing system.
Perform initial troubleshooting, symptom documentation, and initial issue isolation.
Implement changes within the scope of Level 1.
Escalate issues to next level support, vendor, or leadership.
Triage issues coming from chat, call, emails, and tickets (incident, request).