Responsible for managing and supporting Identity and Access Management operations using Microsoft Entra ID (formerly Azure AD  & OKTA including user lifecycle management, SSO integrations, MFA administration, Conditional Access policies, RBAC implementation, and troubleshooting authentication issues. The role involves L2 operational support, incident handling, access governance, and security compliance activities. Microsoft Entra ID uses RBAC for delegated identity administration and supports roles such as User Administrator, Application Administrator, and Helpdesk Administrator.