Provide advanced Level 3 (L3) production engineering support for enterprise Security Operations, Facility Management, Incident Monitoring, Workforce Management, and other operational support platforms within 24×7 mission-critical environments.
Manage complex production incidents involving access control systems, surveillance integrations, operational monitoring platforms, workforce scheduling systems, reporting engines, and document/output management solutions.
Perform in-depth root cause analysis (RCA), log analysis, transaction tracing, batch failure analysis, and service restoration across distributed operational ecosystems.
Support enterprise integrations involving security monitoring platforms, facility support applications, middleware interfaces, APIs, Kafka messaging, and automated operational workflows.
Execute production deployments, middleware upgrades, OS patching, certificate renewals, controlled data...