Description
:
Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.
Principle Responsibilities
Manages requests for security and emergency services.Monitors and answers phones, radios, intercoms, and other communication tools.Prioritizes calls for service based on urgency and criticality and initiates appropriate action.Gathers detailed information from caller.Records all officer activities via case/incident management systems.Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.Monitors the safety and security of the physical environment.Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm s...